Support · private beta in preparation
A support path should exist before a download.
Motus is not publicly distributed yet. A verified support address and response path will be published here before external TestFlight invitations open.
Private development invitations keep their own reply path.
If you received a private development invitation, reply to that invitation message. There is no public TestFlight link, paid download, or public account recovery path. If someone sends you an unofficial Motus download link, do not install it.
What support will cover.
- Installation and TestFlight access.
- Crashes, data loss, confusing navigation, or inaccessible interface states.
- Questions about AI involvement, data processing, correction, and deletion.
- Requests to stop beta participation or remove beta data.
What Motus cannot provide.
Support cannot interpret symptoms, diagnose an injury, prescribe training, predict risk, or decide whether someone should return to sport. For medical concerns, contact a qualified health professional or local emergency service as appropriate.
Before external invitations open.
- Verify a real support mailbox owned by the Motus release operator.
- Set an expected response window and escalation route for privacy and data-loss reports.
- Confirm the instructions against the final App build and TestFlight invitation flow.
- Publish the verified contact path only after it has been tested end to end.
Read the current beta plan or the privacy status.